Resume

Experience

United with Israel/World Israel News
Head of Social Media - September 2017-Present

  • Create & implement successful social media strategies for Facebook, Twitter, & Instagram pages increasing followers by 1 million+.

  • Manage an engage a community of 7 million+ followers

  • Curate engaging video content for website & social media

  • Create relevant, thought-provoking news and advocacy videos using Wochit

  • Collaborate with other Israel advocacy organizations

  • Create original social media graphics using Canva

  • Manage push & app notifications for major and breaking news

  • Analyze pages’ data to optimize and improve performance

  • Provide monthly reports to communicate performance and provide transparency

Noa’sMark Marketing-Copywriting Agency

Account ManagerJuly 2016-October 2017

 

  • Create and implement effective content and social media strategies to increase conversions for B2B and B2C companies in various industries.

  • Write interesting and engaging texts based on brand niche and audience interests, including; company profiles, websites, landing pages, press releases, in-app texts, blogs, and whitepapers.

  • Manage Facebook, Twitter, LinkedIn, and Instagram pages for 3 business accounts including one with nearly 21,000 social media followers.

  • Plan and execute effective social media advertising campaigns with numerous objectives.

  • Collaborate with Graphic Design and Sales Teams.

  • Clearly communicate brand messages on different devices and in different formats.

  • Provide page titles, descriptions, meta tags, and any other backend texts crawled by search engine bots to improve rankings.

  • Produce monthly reports to communicate performance and provide transparency.

 

 

NuMark Innovations, Inc.

Performance ManagerMay 2015-April 2016

 

  • Was responsible for coordinating individual employee schedules in both back office and front office customer service departments and liaising with Scheduling Department.

  • Conducted monthly and yearly individual performance reviews for staff of 10 and make recommendations to improve developmental areas.

  • Provided individualized job coaching to employees on areas of need as well as on issues of general professionalism on the job.

  • Handled quality assurance for department to ensure greatest customer satisfaction.

  • Liaised with technical department on any computer and system related issues. Collaborated with Training Department to develop more appropriate training materials and workshops for representatives and consulted with them on individual cases.

  • Produced monthly KPI (Key Performance Indicator) reports for each employee.

  • Performed quarterly audits on specific processes.

  • Promoted to position due to excellent performance in both Customer Service and Back End Specialist roles.

 

Back End SpecialistMay 2013-May 2015

 

  • Spearheaded processes in backend office including compliance, accurate order fulfillment, fraud, age verification, refunds and handling payments.

  • Followed up with clients on specific problematic orders from within 42 processes.

  • Learned appropriate software to make operations run efficiently and effectively.

  • Promoted to position after effective performance as Customer Service Specialist.

 

Customer Service SpecialistSeptember 2011-May 2013

 

  • Assisted customers with product quality concerns and order issues through phone, live-chat, and email (ticket) correspondence; placed customer orders with US, British, and other international based clients.

  • Resolved shipment problems with USPS and FedEx.

Education

Darchei Binah SeminaryBayit V’gan

2007-2009

 

Post High School Year Abroad Program Student

 

Breuer’s High School, Monsey, NY

​June 2007

New York State Regents’ High School Diploma (Honors Track) Graduate

Skills
Languages

Microsoft Office

Hootsuite

 Social Bakers

Wochit

Canva

PushEngage

Push Crew,

WordPress

Wix

Magento

Liveperson; Zendesk

Lexis/Nexis

 Incontact

Verint

Zoho

Conversational Hebrew

Fluent English (Native Tongue)

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